CUSTOMER QUESTIONNAIRE

Your Details

Required fields are marked with a

1. Title Select a Title Mr Ms Mrs Miss
2. First Name
3. Last Name

1. Company Name

1. How would you describe the overall service that we offer?	Select Poor Below Average Average Good Excellent
2. How would you describe the service when speaking to our call centre ?	Select Poor Below Average Average Good Excellent
3. How long is the average time it takes for your call to be answered ?	Select Under 30 Secs Between 30s - 1 min Between 1-2 Mins Between 2-3 Mins Over 3 Mins
4. What is your impression of the vehicles we provide you ?	Select Poor Below Average Average Good Excellent
5. What is your impression of the driver when he arrives ?	Select Poor Below Average Average Good Excellent
6. What is the average time taken for your vehicle to arrive when booking a car for an immediate pickup ?	Select Within 10 Mins Up to 20 Mins Up to 30 Mins Up to 40 Mins Over 40 Mins
7. Have you ever had cause for complaint with regards to the service we provide you with ?	Select Yes No
8. If yes, please could you describe the quality of assistance to resolve the situation ?	Select Poor Below Average Average Good Excellent
9. How would you describe the service given by the administration staff with regards to queries, complaints etc?	Select Poor Below Average Average Good Excellent
10. Would you recommend our service to other customers?	Select Yes No

1. Comments
   Any other comments or suggestions